Covid-19 Coronavirus: Chigo Tours Africa tour precautions, protocols and policy. Here is how we are conducting our tours and safaris during this coronavirus pandemic.
For any of our customers that have had their tours postponed to 2021, we say thank you. We look forward to organizing your trip based on your preferred departure dates.
As we resume safari operations during this Covid-19 Coronavirus pandemic, safety of our clients, staff and partners is top priority. This means any return will be done slowly and carefully. The risk of Covid-19 transmission to clients, staff, suppliers, partners and local communities along safari routes we visit, still exits. Moreso, travelers may struggle to find travel insurance covering Covid-19 Coronavirus related incidents: like disrupted tours in event of second waves or unexpected change in local government regulations.
On-trip incidents and safety issues are recorded. We will then produce a monthly report to study trends against the safety standards in the business and any associated issues.
Training is being conducted on all Chigo Tours Africa staff, tour experts who are involved in any part of the product design and tour guides crew involved in delivery of safaris and tours, on health and covid 19 safety protocols prior to reopening tours and safaris.
All local site guides contracted to provide a service or run a tour for Chigo Tours Africa must receive appropriate training on any new health and safety responsibilities prior to start of tour.
Our quality assurance operations staff must ensure permanent safety measures are in place by visiting all our local suppliers and partner hotels, lodges, restaurants and activity sites to ensure the highest standards of cleanliness and hygiene are maintained in line with government ministry of health advice and WHO and CDC guidelines.
We have increased our focus to custom made tours. The luxury of a custom tour will never be cheaper, and during this era of social distancing you can limit your close contact to a handful of people you know (maybe just your partner or other close friends of family you have been in touch with recently).
The other option is small guided tours to wilderness areas where few people visit.
On these tours you will only interact with the same people for the week (or longer), and your web of interconnection will be extremely limited. We stay out of crowds as much as possible.
We will minimize visits to supermarket where thousands of items have been touched by countless people which is likely to be riskier.
Though nothing is COVID19-proof, we are attempting to ensure that we will take every reasonable precaution to reduce exposure, such as:
If clients, tour/driver guide show symptoms of COVID-19 and are either unable to or unwilling to be tested, Chigo tours reserves the right to remove them from the safari tour to prevent any risk to others.
Where as being safe is partly a personal responsibility, we also urge you please to practice personal safety by:
-Anyone who develops symptoms of COVID-19 Coronavirus regardless of whether or not they have been tested.
– People caring for people with suspected or confirmed COVID-19 Coronavirus cases.
– In addition, in places that are difficult to maintain physical distancing, we recommend that people over 60 years and those with underlying health conditions wear facemasks all the time.
To minimize, exposure to public, only Chigo Tours Africa drivers will conduct pickup and drop off transfers. Visitors and company staff will use a mask at all times. While at the airport, they will keep away from large crowds. Both visitors and guides must hands regularly to make your journey as safe as possible.
These are very strange times. But we believe that if we take the precautions above together, that we can run small-size tours and safari trips throughout Uganda that practice good hygiene and do everything possible to be as safe as possible according WHO protocols and to the standards of safety as set out by Uganda’s Ministry of Health.
October to November and March to May are the two-low seasons in Uganda/Rwanda/Kenya/Tanzania. Despite the fact that East Africa experiences rains during this season, most tour activities still go on. Besides, because of Uganda’s location on the equator, it tends to rain late afternoon. So most safari activities take place in the morning hours and early afternoon. Therefore, proper planning limits inconveniences that may be caused by the rains. Again, during this low season, lodges and destinations have few tourists. Not many tourists travel during this period largely to avoid inconveniences caused by rains. Hence no crowding, which would otherwise affect our social distancing policy.
Additionally, the wet season is the perfect time for you to visualize your scenic spots with these wildlife and primate safaris. Safari lodges around national parks often reduce their rates meaning, you won’t only enjoy the discounted offers but also enjoy more with social distancing with minimal crowds.
Until further notice we have reduced the deposit required for new tour bookings from 30% to 20%. Deposits are subject to our revised terms and conditions which can be found at https://www.chigotours.com/booking-terms-conditions/
In summary, in almost all circumstances your deposit is fully refundable (minus a small admin fee) should you decide to cancel up to 28 days before departure. After that point in time, if there are still government restrictions causing us to be unable to run your tour, we will provide you with a credit note to the value of all of your payments valid for future tours.
Offer valid for bookings received from 01-July-2020 on all tours. Valid until further notice.
Screening for COVID-19 helps isolate anyone with COVID-19 symptoms and stops the spread of disease. It is likely to become more common for future travelers.
Pre-Departure (Brand Material). We shall inform customers in advance as part of ‘Essential Trip Information or other similar trip notes if their trip is likely to include:
a) Testing for COVID-19 before being able to pass through immigration and/or board planes.
b) Negative test results uploaded for visa purposes or taken days before getting on flight
c) Thermal temperature checks in airports, major hotels or attractions.
Pre-departure: all customers are to fill out an online questionnaire (“self- declaration/assessment” form) to identify any high-risk customers before travel.
Example questions to include;
-Have you or anyone else in your travelling party, had close contact with or helped care for anyone with suspected or confirmed COVID-19? Or are any of your contacts currently being monitored for possible exposure to COVID-19?
-In the past 14 days, have you or anyone else in your travelling party, suffered from any of the following symptoms; Coughing, Difficulty breathing, Sore throat, Fatigue, Loss of smell or taste, A fever (38C/100.4F or higher)
Customers answering YES to any question cannot start the tour and appropriate arrangements made for further management.
Any suspected/confirmed cases of COVID-19 to be recorded as an incident. And appropriate contacts made to local COVID-19 taskforce for urgent response. Any tour guide/safari driver suspected/confirmed case cannot continue with the tour until further notice. An alternative replacement to continue with safari chosen.
A client or guide with confirmed or suspected COVID-19 Coronavirus infection will be helped to access appropriate medical care as quickly as possible. We will help contact family and friends. We will also offer translation service for clients if required at hospitals or medical centres. Additionally, we will help in contacting insurance companies, travel agents and airlines to make arrangements to return home. We encourage all clients to get travel/medical insurance cover before tour.
Finally, as Chigo Tours Africa, we would like to thank all those in the medical and health services and associated organizations who selflessly put themselves at the frontline to look after humanity during these rough waters of Covid-19 Coronavirus pandemic.